Delete your account

In the rider app or the driver app, open your account and choose to delete it, then confirm. Your account is deleted at once, and every phone you signed in on is signed out.

If you have a trip under way, a request waiting for a driver, or a seat booked on a trip that has not left — or, as a driver, you are online or have an upcoming trip — the app asks you to finish that first.

If you cannot use the app, write to us at [email protected] from the email address on your account, and ask for it to be deleted. We ask this so we know the request comes from you; if you cannot, tell us what would help us confirm it. We carry out the same deletion the app does, and tell you when it is done.

We sign you out of both apps; remove your name, email address, password and any phone number from your account; unlink any Google or Apple account; and forget the phones registered for notifications. Your email, or your Google or Apple account, can then open a new, empty account.

We delete the ID photo and selfie you uploaded for verification, and the fingerprint of your ID number. If you drive, we also delete your document photos, your national ID and licence numbers and their fingerprints, and your commission plan, and free your car’s plate so it can be registered again.

Your trips, bookings, their fares and your contributions, a driver’s money records, ratings, safety check-ins and their answers, Safe Stop requests, never-match requests, and the car’s details without its plate all stay — with no name or phone number — along with each trip’s pickup and destination points and route. They are the record of trips made with other people and of money paid: Commercial Law No. 30 of 1984 requires commercial records to be kept for at least seven years (Article 18), and a claim about a trip can be brought years after it.

Chat messages stay until they are deleted automatically ninety days after the trip ends, except those kept for the trip’s safety. Copies of your data remain in backups until they are replaced in the normal cycle, and deletion does not reach what the providers who process data for us keep under their own policies.

From inside the app: at once. By asking us: as soon as we have confirmed the request is yours. Photos are removed from storage straight after the account is deleted.