At ease the whole way

Four ways we keep you safe

• Verified riders

  Verification is entirely optional. If you choose it, you upload a photo of your ID and its number, then the app gives you a four-digit code that you write on paper and hold up for a selfie taken with the camera directly. A person on our team reviews both photos by hand and checks your ID number themselves, before approving or refusing your verification with a reason. Drivers can choose to take verified riders only, and some trips between cities are reserved for them as well.

• We check in during the trip

  While your trip is under way, the system watches how it is going: if the car stops for an unusually long time, if its location goes quiet altogether, or, on a trip between cities, if it drifts far from the planned route, the app asks you directly: is everything all right? Answer that it is, and the question ends right there. If you need help, the app opens sharing your trip, calling the police on 104, or calling an ambulance on 122. This watching is for your peace of mind, and it is never used to penalise your driver.

• Safe Stop

  On city rides only, while the ride is under way, if you want to get out before your destination, ask to stop from the app. Your request reaches your driver at once, so they can pull over somewhere safe and end the ride. Your fare is then worked out from the distance the car's recorded route shows you travelled: never above the price you agreed to, and never below the city minimum. If the route was not recorded without gaps, the agreed price stands.

• Share your trip

  Send a link to someone you trust so they can follow your trip without installing the app. They see the trip's status, where it runs from and to, the car's model, colour and plate, your driver's first name, and roughly where the car is while you ride. They never see your phone number or your driver's. The car's position disappears when the trip ends, and the link stops working 15 minutes later, or as soon as you stop sharing it yourself.